Refund policy

Thank you for shopping with us! We aim to provide you with the best products and services. If you are not completely satisfied with your purchase, we offer a simple return and exchange policy to ensure your experience remains smooth and hassle-free.

1. Exchange Period

●       Products can be exchanged within 7 days of receiving your order.

2. Condition of Product

●       The product must be returned in its original packaging and in unused condition.

●       If the packaging is damaged or destroyed, we regret to inform you that no returns or exchanges will be accepted.

3. Exchange Process

●       To initiate an exchange, please contact our customer support team within the 7-day period with your order details.

●       Once your request is approved, you will receive detailed instructions on how to proceed with the exchange.

4. Shipping Costs

●       Any shipping costs incurred for returning the product will be the responsibility of the customer, unless the product received was defective or incorrect.

5. Non-Returnable Items

●       Certain items, such as products marked as final sale, cannot be exchanged. Please refer to the product description for details.

We appreciate your understanding and cooperation in adhering to our policy. For further assistance, feel free to reach out to our customer support team or email us at support@haya-beauty.com.

Your satisfaction is our top priority!